Get support before, during, or after your application process
If you have questions at any point, our team is here to help.
Send us a message anytime. Real people on our team reply Monday to Friday, 9 am to 4 pm PT (except holidays).
Chat with us to get quick answers about CalFresh, what to expect, or what you may need.
You can start a chat at any time.
If you need help after hours, you can email us at: hello@getcalfresh.org
- What we can help with
General CalFresh questions
We can explain how the program works, who may qualify, and what to expect.
Before you apply
We can help you understand documents you need to submit, the interview process, and how BenefitsCal works.
During your application
We can clarify steps, where to upload documents, and what counties may ask for.
- What we can’t help with
We can’t access your case
We can’t see your BenefitsCal account or case information.
We can’t check your application status
Only your county can update you on the status of your application.
We can’t make eligibility decisions
Only your county can make final CalFresh decisions.
What can we help you with?
Pick a topic to start a chat with a real person from our support team.
Frequently asked questions
Do I qualify for CalFresh?
Your county case worker will figure out if you qualify based on:
- Income: How much money your household makes from jobs or other sources (like Social Security, unemployment, SSI/SSDI). Learn more about the income limits.(opens in a new tab)
- Expenses: What you spend on rent, utilities, child support, etc.
- Household size: Who you live and make or buy food with.
Because eligibility is complex, we recommend you apply(opens in a new tab) .
How do I check my case status?
You can view your case status on BenefitsCal.com(opens in a new tab) .
- First log in or create an account(opens in a new tab) .
- Select “Link a case” and follow the instructions on the screen. Wait for 3 hours or until the next business day.
- When your case is linked, select “View Case Details” to find your case status.
My interview didn’t happen. How can I schedule a new one?
Its okay. Your county case worker may try to call you again in the next couple of days. You can also call your county(opens in a new tab) to reschedule your interview by leaving a voicemail.
Make sure you pick up all calls until you’re finished applying. Calls from the county may come from a blocked, unknown, or “Spam Likely” number.
Do I need to submit renewal reports such as the SAR 7?
Yes, Semi-Annual Reports (SAR 7s) for CalFresh are usually due six months after your application. For example: Your SAR 7 would be due in June if you applied for CalFresh in January (unless everyone in your household is 60+ or disabled). If you have questions about when your SAR 7 is due, call your county office.
Resources
Find food assistance, local food banks, and county contact information all in one place.
