GetCalFresh Terms of Service

Last Updated May 1, 2021

This Terms of Service Agreement (“Agreement”) is made between Code for America Labs, Inc (“CFA”) and the Community Based Organization (“CBO”) who completes the application and registration process to open and maintain an account on the GetCalFresh (getcalfresh.org) service.

All users of the GetCalFresh.org CBO assister dashboard, including Admins and Assisters, must read and agree to these terms. You cannot share login information with anyone, including other members of your organization. Admins can create and disable as many assister accounts as is necessary for the CBO’s tracking and reporting needs. By clicking the acceptance button, you agree to all of the terms of this agreement, as well as the GetCalFresh Privacy Policy. Do not use the service if you do not accept the terms.

Overview

  • I agree to not share any client information with anyone not authorized to receive it.
  • I agree to only use client information to help them apply for and keep SNAP/CalFresh.
  • I will not let anyone else access this information or system.
  • I understand that Code for America can't make any guarantees that the information on the dashboard will always be correct.
  • I will change the default password as part of account setup and protect my password and credentials from unauthorized access.

Description of Website and Service

GetCalFresh (“Program”) is a service delivered by Code for America on behalf of the people of California who may be eligible for Supplemental Nutrition Assistance Program (SNAP) benefits. Clients apply via the website and may be assisted by a CBO to apply for and maintain benefits. CBOs can apply to join the Program and use the GetCalFresh dashboard, communications, and outcomes data (“Service”).

Intellectual Property

Title to, and all Intellectual Property Rights in the Service, Website and documentation relating to the Service remains property of CFA. We reserve all rights not granted under these terms.

Confidentiality

You must maintain strict confidentiality of all information and data accessed via the Service, to include but not limited to Confidential, Sensitive, or Personal Information.

“Confidential Information” is information that is exempt from disclosure or has restrictions on disclosure in accordance with applicable state or federal laws, including the California Public Records Act.

“Sensitive Information” is information, which is not confidential by definition, but requires special precautions to protect it from unauthorized access and/or modification. Sensitive information is information in which the disclosure would jeopardize the integrity of the CBO or CFA.

“Personal Information” is information that identifies or describes an individual (i.e., name, social security number, driver’s license, home/mailing address, telephone number, financial matters, etc.) and must be protected from inappropriate access, use or disclosure.

This does not include information that:

  • is or becomes generally known or available to the public
  • Is already known to the CBO before entering into this agreement
  • Is given to the CBO or individual by a third-party in a legal manner
  • is independently discovered or developed by the CBO without any connection to GetCalFresh data.

CBO Responsibilities

Only CBOs are authorized to use this website and will be granted access, no one else.

You will only use data accessed for the purpose of providing benefits support, processing, determination, reporting, and maintenance to clients of the Program. You agree that this information will not be used to identify program applicants or participants to any person not required to have access to such information. People allowed access to this information include but are not limited to county and CBO staff members. You may compile aggregate, de-identified reports, conduct analysis, and identify and elevate trends only to better understand and provide service to Clients and improve upon your program.

You will protect the data from any attempt or actual unauthorized acquisition, access, use, or disclosure of data in a manner which compromises the security, confidentiality or integrity of the information.

You are responsible for maintaining strict confidentiality and security standards and confirm that you understand:

  • The confidential nature of the information;
  • The civil and criminal sanctions against unauthorized access, use, or disclosure;
  • Procedures for reporting actual or suspected information security incidents;
  • That unauthorized access, use, or disclosure of data is grounds for immediate termination of this Agreement.

You agree to implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the data that it creates, receives, maintains, uses, or transmits.

You must change default password as part of account setup and protect your password and credentials from unauthorized access.

In the event of an accidental release, you will notify CFA within 24 hours if you:

  • accidentally release individual level data to anyone who is not a party to this Agreement,
  • become aware that this release occurred

Prohibited Behaviors/User Conduct

You may only access the Service for legal, authorized, and acceptable purposes. You will not use our Service in a ways that:

  • Gain or attempt to gain unauthorized access to individual level data, our services, or systems
  • Collect information or data about clients in impermissible or unauthorized manner
  • Sell, resell, rent, or charge for our Service
  • Interfere or disrupt the integrity or performance of our Service
  • Violate, misappropriate, or infringe on the rights of CFA and individual clients, including but not limited to their privacy, publicity, confidentiality, and intellectual property rights
  • Behave in any way that is illegal, defamatory, abusive, malicious, intimidating, harassing, hateful or offensive
  • Compromise security, including sharing login information, passwords, or providing unauthorized access to the system.

Limitations on Liability

We work hard to provide top-tier service to CBOs via the GetCalFresh service, but our service is provided “as is.” CFA does not warrant that the service will be uninterrupted or error free, nor does CFA make any warranty as to any results that may be obtained from use of the service. To the extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose, title and non-infringement.

Our liability will be limited to the fullest extent permitted by law, and under no circumstances will we be liable to CBO or any other party for any indirect, incidental, consequential, special or punitive damages for any matter arising from this agreement and use of the service. There is no fee for use of the service and CFA’s aggregate liability arising out of or relating to these terms will not exceed $10.

Governing Law

By using the service, you agree that the laws of the State of California will govern these terms of service, and any dispute that might come between you and CFA.

CBO Representations

You, on behalf of the CBO, represent and warrant that:

  • you are over the age of eighteen (18)
  • are capable and willing to perform the obligations required
  • all information provided on the registration is truthful, accurate, and complete
  • you understand and will comply with all terms and conditions of this agreement.

Amendment

CFA has the right to update this Agreement without notice by delivering the new terms to all current email addresses on file. Access or use of the Service after the date of amended terms will be deemed to constitute acceptance of the new terms.

Termination

This Agreement is effective upon your acceptance and will continue until terminated by either party with thirty (30) days notice. CFA has the right, at its sole discretion, to suspend access or terminate this agreement at any time, without limitation, if you have:

  • Provided CFA with false or misleading registration information
  • Interfered with other users or the administration of the website or service
  • Otherwise violated terms in this Agreement
  • Or upon request of law enforcement or governmental authorities

Contact Details

If you have any questions concerning this Agreement, you may contact the GetCalFresh team at CBO@GetCalFresh.org.